Refund policy

Return & Replacement Policy

We want you to love your order! Because our items are made to order, we do not accept returns or exchanges for size, change of mind, or buyer’s remorse.

Replacements (Damages or Issues Only)

We only offer replacements or refunds if your order arrives:

Damaged
Defective
Incorrect (wrong item received)

To request a replacement, please contact us at:
thewordsiwear@gmail.com

Please include:

Your order number
Photos of the item
A description of the issue

Return Address

If a return is required for an approved case, we will provide you with the return address and instructions at that time.

Please do not send any items back without contacting us first, as they will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue quickly.

Non-Returnable Items

Because all items are made to order, we do not accept returns or exchanges for:

Wrong size ordered
Change of mind
Color differences due to screen settings
Sale items or gift cards

Exchanges

The fastest way to get a new item is to request a replacement for approved issues and place a new order if needed.

Refunds

If your replacement or refund is approved, we will notify you once processed. Refunds will be returned to your original payment method and may take 5–10 business days depending on your bank.